// our services
IT Services
We don’t just point you in the right direction; we journey alongside you. We delve deep to understand your IT status at the inception of your business, your current position, and your future aspirations. With this comprehensive understanding, we create a customized path that aligns with your IT goals and expectations. Bon voyage!
We Tackle
Scope of IT Components
Sprit Network can administer and oversee every component of your IT infrastructure, from daily monitoring and administration to long-term optimisation and evolution.
What You Get with
IT Support Services
Multi-tier incident resolution pipeline:
- L1. A support staff for users.
- L2: An assistance technical staff.
- L3. A software engineering firm.
Exhaustive delineations of the operational protocols and infrastructure of the IT system:
SOPs for ticket resolution, change and incident management, CI/CD flows.
Network maps.
Configuration management database.
Infrastructure improvement plan.
Self-service training materials for users:
Anthology of knowledge base articles.
FAQs.
User guides.
User satisfaction and adoption improvements:
- UX monitoring and testing.
- User experience research and surveys with CSAT enhancement strategies derived from their findings.
Regulatory compliance evaluations:
- IT environment benchmarking against PCI DSS, HIPAA, etc.
- Compliance gap mitigation plans.
Transparent and consistent reporting:
- Levels of service reports.
- Reports on maintenance processes.
- Health examination results.
- Reports of security assessments.
- Incident reports that include an analysis of the fundamental cause.
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// our clients We are Trusted
We are Trusted
5+ Countries Worldwide
Phonenix
Founder of Company We have had a number of tech support companies and individuals servicing our organization, but none have given us the type of attention, consultation and professionalism that you have provided. Your service has been invaluable to our organization’s safety security and efficiency"
Chaddi.lk
CEO "Patience. Infinite patience. No shortcuts. Very well thought out and articulate communication. Clear milestones, deadlines and fast work. Even if the client is being careless. The best part...always solving problems with great original ideas!."
WIN SYS
Client of Company Sprit team On Site is responsible for maintaining and supporting our network, server and workstations and has been a very integral part in the smooth running of our complete IT infrastructure."
Shangri la
Manager of Colombo "Patience. Infinite patience. No shortcuts. Very well thought out and articulate communication. Clear milestones, deadlines and fast work. Even if the client is being careless. The best part...always solving problems with great original ideas!."
