IT Services

// our services

We Offer a Wide
of IT Support Services

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Web Development

We carry more than just good coding skills. Our experience makes us stand out from other web development.

QA & Testing

Turn to our experts to perform comprehensive, multi-stage testing and auditing of your software.

Mobile Development

Create complex enterprise software, ensure reliable software integration, modernise your legacy system.

IT Counsultancy

Trust our top minds to eliminate workflow pain points, implement new tech, and consolidate app portfolios.

UI/UX Design

Build the product you need on time with an experienced team that uses a clear and effective design process.

Dedicated Team

Over the past decade, our customers succeeded by leveraging Intellectsoft’s process of building, motivating.

We Tackle

Scope of IT Components

Sprit Network can administer and oversee every component of your IT infrastructure, from daily monitoring and administration to long-term optimisation and evolution.

 

What You Get with

IT Support Services

Multi-tier incident resolution pipeline:

  • L1. A support staff for users.
  • L2: An assistance technical staff.
  • L3. A software engineering firm.

Exhaustive delineations of the operational protocols and infrastructure of the IT system:

  • SOPs for ticket resolution, change and incident management, CI/CD flows.

  • Network maps.

  • Configuration management database.

  • Infrastructure improvement plan.

Self-service training materials for users:

  • Anthology of knowledge base articles.

  • FAQs.

  • User guides.

User satisfaction and adoption improvements:

  • UX monitoring and testing.
  • User experience research and surveys with CSAT enhancement strategies derived from their findings.

Regulatory compliance evaluations:

  • IT environment benchmarking against PCI DSS, HIPAA, etc.
  • Compliance gap mitigation plans.

Transparent and consistent reporting:

  • Levels of service reports.
  • Reports on maintenance processes.
  • Health examination results.
  • Reports of security assessments.
  • Incident reports that include an analysis of the fundamental cause.

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// our clients

We are Trusted
5+ Countries Worldwide

Phonenix
Phonenix
Founder of Company
We have had a number of tech support companies and individuals servicing our organization, but none have given us the type of attention, consultation and professionalism that you have provided. Your service has been invaluable to our organization’s safety security and efficiency"
Chaddi.lk
Chaddi.lk
CEO
"Patience. Infinite patience. No shortcuts. Very well thought out and articulate communication. Clear milestones, deadlines and fast work. Even if the client is being careless. The best part...always solving problems with great original ideas!."
WIN SYS
WIN SYS
Client of Company
Sprit team On Site is responsible for maintaining and supporting our network, server and workstations and has been a very integral part in the smooth running of our complete IT infrastructure."
Shangri la
Shangri la
Manager of Colombo
"Patience. Infinite patience. No shortcuts. Very well thought out and articulate communication. Clear milestones, deadlines and fast work. Even if the client is being careless. The best part...always solving problems with great original ideas!."