Our Services
From Where You Are To Where You Wanted To Be
We don’t just point you in the right direction; we journey alongside you. We delve deep to understand your IT status at the inception of your business, your current position, and your future aspirations. With this comprehensive understanding, we create a customized path that aligns with your IT goals and expectations. Bon voyage!
// What You Get with
IT Outsourcing
Multi-tier incident resolution pipeline:
- L1. A support staff for users.
- L2: An assistance technical staff.
- L3. A software engineering firm.
User satisfaction and adoption improvements:
- UX monitoring and testing.
- User experience research and surveys with CSAT enhancement strategies derived from their findings.
Business Analytics Services
Exhaustive delineations of the operational protocols and infrastructure of the IT system:
SOPs for ticket resolution, change and incident management, CI/CD flows.
Network maps.
Configuration management database.
Infrastructure improvement plan.
Regulatory compliance evaluations:
- IT environment benchmarking against PCI DSS, HIPAA, etc.
- Compliance gap mitigation plans.
Web Development
Self-service training materials for users:
Anthology of knowledge base articles.
FAQs.
User guides.
Transparent and consistent reporting:
- Levels of service reports.
- Reports on maintenance processes.
- Health examination results.
- Reports of security assessments.
- Incident reports that include an analysis of the fundamental cause.
// our clients
5+ Countries Worldwide