// our services
We Offer a Wide Variety of IT Services
IT Consulting Services Sprit Network Delivers
IT assessment and strategic planning.
- Assessing the maturity of your IT delivery and ITSM processes.
- Defining the current value your IT brings to the enterprise and determining the gaps with the desired state of your IT.
- Devising a comprehensive growth strategy based on your current IT maturity.
Incident management consulting
- Evaluating the current incident management practices, processes, and tools to identify areas for improvement
- Revamping incident management: support tiers, a collaboration matrix, escalation policies and procedures, user-friendly incident reporting, and rules for case classification and prioritization.
- Offering recommendations on the team composition and devising performance metrics (KPIs) to measure process and team effectiveness.
- Devising a security incident management plan.
Infrastructure management consulting
- Assessing the existing IT infrastructure components and software, identifying issues like low performance, underutilized cloud resources, or security vulnerabilities.
- Analyzing infrastructure management policies and processes and defining their weaknesses.
- Designing a new infrastructure or its components.
- Creating new infrastructure management policies and processes (e.g., capacity management, backup and disaster recovery).
Problem management consulting
- Analyzing the current problem management processes and their outcomes, defining the recurring issues or roadblocks preventing stable IT delivery.
- Devising policies on detecting and handling problems, defining relevant IT teams and roles, and selecting tools for early problem detection and prevention.
- Establishing a problem management framework to help your IT team identify the root causes of incidents, prevent repeat issues, and eliminate critical failures.
Change management consulting
- Devising and infrastructure change management policies and processes to minimize change failure rate, avoid unnecessary changes, and thoroughly document IT infrastructure evolution.
- Conducting & assessments for proposed large-scale changes, identifying their potential impacts on infrastructure and IT processes, and proposing low-risk, cost-efficient change strategies.
Request management consulting
- Designing & procedures and tools for employees to submit requests and access self-help resources, including FAQs and guides.
- Revamping the request handling procedures to enable smooth and reliable help desk operations.
- Evaluating and implementing the most suitable ticketing tools to optimize the help desk's performance.
Knowledge consulting
- Designing a structured and transparent IT knowledge management framework, including processes and tools for knowledge creation, storage, sharing, and maintenance.
- Implementing version control to ensure that employees always work on the latest document version, can access previous drafts, and revert to any version when necessary.
IT department management
- Planning the skills and IT department composition required to address identified ITSM problems, like poor request and incident management, infrastructure downtime, lack of a centralized knowledge base.
- Identifying staff skill gaps and providing knowledge transfer or training for the in-house team new hires.
- Evaluating the costs and benefits of different sourcing models (e.g., hiring vs. outsourcing).
- Planning and prioritizing IT department tasks and projects based on their importance and resource constraints.
Asset management consulting
- Developing or revising the process of ordering assets (hardware, consumables) and order fulfillment.
- Optimizing asset maintenance and inventory management processes.
- Suggesting fitting software solutions to automate the abovementioned processes.
Cloud consulting
- Evaluating the current IT infrastructure and business processes to determine the cloud adoption needs.
- Suggesting the best-fitting cloud providers (e.g., AWS, Microsoft Azure, GCP) and deployment options.
- Preparing a risk mitigation plan for cloud adoption planning and assessment.
Compliance assessment
- Reviewing security and quality assurance policies and procedures (e.g., for HIPAA, GDPR, SOC 2, ISO 27001).
- Conducting thorough security testing of software and IT infrastructure, identifying areas of incompliance.
- Evaluating employees' familiarity with applicable standards and regulations.
- Providing remediation guidance and hands-on support to fix the identified gaps.
Cloud migration
- Planning, designing, and carrying out the migration of apps, data, or IT infrastructure components to the cloud.
- Designing and implementing CI/CD pipelines to ensure a smooth and efficient transition to the cloud.
- Preparing the test strategy and performing manual and automated testing of the cloud environment to ensure its reliability.
Managed IT services
- Monitoring, troubleshooting, and evolving any or all components of IT infrastructure and applications.
- Managing and optimizing cloud infrastructure, ensuring its scalability, security, and cost-effectiveness.
- Providing multi-tier request and incident handling related to IT infrastructure and applications.
- Designing and maintaining IT security infrastructure.
Focus on value
Rather than giving general advice, we build practical ITSM strategies that drive tangible improvements in the most critical areas of your IT.
Collaboration transparency
We establish tailored KPIs and provide our clients with regular reports so that our service and SDP Network Solution of Transparency
Pragmatism
We don’t pursue flawless IT in a vacuum. Instead, we make the best use of the resources you have at hand to find a realistic short-term solution.
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// our clients
We are Trusted
5+ Countries Worldwide
5+ Countries Worldwide
“We’ve worked with several IT partners, but none have delivered the same level of attentiveness and professional integrity as Sprit Network. Their service has fundamentally enhanced our safety, security, and operational efficiency”
“Sprit Network delivered cyber security consulting and integrated voice solutions to ensure our retail business maintained high uptime, robust data protection, and reliable customer communication. Their proactive support was essential for seamless and secure operations”
“Sprit Network not only modernized our IT infrastructure with advanced cyber security, but also provided reliable hosting and server management. Their efforts minimized downtime and kept our ecommerce and logistics operations running smoothly, supporting our growth and operational stability”
“Our partnership with Sprit Network has greatly strengthened our IT governance and safeguarded our critical business systems. Their consulting and IT outsourcing solutions, delivered with expertise and rapid responsiveness, have been essential to our continued operational resilience”
“Trusting Sprit Network with our healthcare IT needs was a pivotal decision. Their approach to compliance and security has consistently exceeded expectations, ensuring our patient data and research environments are always protected. Their solutions have been both reliable and reassuring”
“We are extremely pleased with Sprit Network, their seamless integration of fiber and Wi-Fi solutions brought us faster, more reliable connectivity, while their dedicated cyber security team gave us unparalleled peace of mind. Their professionalism and responsiveness have made them a true partner we’re glad to rely on”
“Sprit Network’s cyber security and system protection services have significantly boosted our security in travel and hospitality. Their flawless API integration and proactive monitoring ensure our systems are resilient, compliant, and trusted by staff and customers alike”
“Patience. Infinite patience. No shortcuts. Very well thought-out communication. Clear milestones, deadlines, and fast work. Always solving problems with great original ideas. Sprit Network has become an indispensable partner in our IT and cyber security strategy.”
“We are deeply grateful for Sprit Network’s tailored cyber security solutions, robust firewall protection, and secure Wi-Fi integration across our manufacturing sites. Their ongoing support has been essential, and we wholeheartedly recommend their expertise and dedication”
“As a leading apparel exporter, we rely on Sprit Network’s thorough cyber security audits and tailored solutions to protect sensitive client data and ensure IT resilience. Their seamless wireless Wi-Fi home installations and responsive support have also greatly enhanced our daily operations”
“Sprit Network’s cybersecurity training and consultancy have empowered our telecom staff with realworld skills, directly strengthening our defenses. Their tailored, engaging sessions are now a vital part of our security and transformation efforts”
“Sprit Network consistently brings fresh ideas and solutions. They have been quick to respond and provide innovative fixes whenever challenges arise. Their support has been vital for our growth.”
“Our collaboration with Sprit Network during a critical system recovery project demonstrated their unmatched problem-solving ability. Their cyber security forensic solutions were exceptional. They successfully unlocked and recovered our system, providing us with confidence and preventing further risks”
“With diversified operations across multiple industries, we needed a partner who understood scale and compliance. Sprit Network delivered tailored solutions that safeguard our IT operations while supporting future expansion.”
