IT consulting

Sprit Network

We Offer a Wide Variety of IT Services

Evaluating the current incident management practices, processes, and tools to identify areas for improvement
Revamping incident management: support tiers, a collaboration matrix, escalation policies and procedures, user-friendly incident reporting, and rules for case classification and prioritization.
Offering recommendations on the team composition and devising performance metrics (KPIs) to measure process and team effectiveness.
Devising a security incident management plan.

Assessing the existing IT infrastructure components and software, identifying issues like low performance, underutilized cloud resources, or security vulnerabilities.
Analyzing infrastructure management policies and processes and defining their weaknesses.
Designing a new infrastructure or its components.
Creating new infrastructure management policies and processes (e.g., capacity management, backup and disaster recovery).

Analyzing the current problem management processes and their outcomes, defining the recurring issues or roadblocks preventing stable IT delivery.
Devising policies on detecting and handling problems, defining relevant IT teams and roles, and selecting tools for early problem detection and prevention.
Establishing a problem management framework to help your IT team identify the root causes of incidents, prevent repeat issues, and eliminate critical failures.

Devising and infrastructure change management policies and processes to minimize change failure rate, avoid unnecessary changes, and thoroughly document IT infrastructure evolution.
Conducting & assessments for proposed large-scale changes, identifying their potential impacts on infrastructure and IT processes, and proposing low-risk, cost-efficient change strategies.

Designing & procedures and tools for employees to submit requests and access self-help resources, including FAQs and guides.
Revamping the request handling procedures to enable smooth and reliable help desk operations.
Evaluating and implementing the most suitable ticketing tools to optimize the help desk's performance.

Planning the skills and IT department composition required to address identified ITSM problems, like poor request and incident management, infrastructure downtime, lack of a centralized knowledge base.
Identifying staff skill gaps and providing knowledge transfer or training for the in-house team new hires.
Evaluating the costs and benefits of different sourcing models (e.g., hiring vs. outsourcing).
Planning and prioritizing IT department tasks and projects based on their importance and resource constraints.

Reviewing security and quality assurance policies and procedures (e.g., for HIPAA, GDPR, SOC 2, ISO 27001).
Conducting thorough security testing of software and IT infrastructure, identifying areas of incompliance.
Evaluating employees' familiarity with applicable standards and regulations.
Providing remediation guidance and hands-on support to fix the identified gaps.

Planning, designing, and carrying out the migration of apps, data, or IT infrastructure components to the cloud.
Designing and implementing CI/CD pipelines to ensure a smooth and efficient transition to the cloud.
Preparing the test strategy and performing manual and automated testing of the cloud environment to ensure its reliability.

Monitoring, troubleshooting, and evolving any or all components of IT infrastructure and applications.
Managing and optimizing cloud infrastructure, ensuring its scalability, security, and cost-effectiveness.
Providing multi-tier request and incident handling related to IT infrastructure and applications.
Designing and maintaining IT security infrastructure.