// IT Infrastructure
IT Infrastructure
IT infrastructure support services include the administration, management, and troubleshooting of on-premises, cloud, or hybrid IT environments, ensuring stability, safety, and high performance.
On a 24/7 basis, Sprit Network can monitor your servers, networks, databases, and other IT infrastructure elements, providing both proactive and reactive support.
SERVICE OFFERINGS
The Scope of Our IT Infrastructure Support Services
On Duty 24/7 to Ensure Your IT Environment Functions Flawlessly
With expertise in IT service management since 2006, Sprit Network helps companies build sound and secure IT infrastructures, reduce maintenance costs, and increase user satisfaction.
IT consulting
- Analyzing existing IT infrastructure components
- Defining IT infrastructure problems and designing a mitigation plan
- Setting IT infrastructure improvement objectives
- Designing a new infrastructure or its components (including cloud)
- Determining technologies to introduce to the IT infrastructure or to migrate it to the cloud
IT infrastructure administration and troubleshooting
- User administration
- Software configuration
- Software updates
- Troubleshooting
- Finding and resolving root causes of incidents
- Emergency recovery
IT infrastructure monitoring 24/7
- Setting up and configuring monitoring tools (Prometheus, Nagios, etc.)
- Providing reports on resource consumption and the performance of IT infrastructure components
- Automating the ticketing process to promptly solve the issues revealed during monitoring
Help desk support
- L1 user support
- L2 tech support
- L3 advanced tech support (requiring code-level fixing)
IT infrastructure enhancement
- Setting up and configuring monitoring tools (Prometheus, Nagios, etc.)
- Providing reports on resource consumption and the performance of IT infrastructure components
- Automating the ticketing process to promptly solve the issues revealed during monitoring
Cloud migration
- Planning and designing changes and expansions of the IT infrastructure
- Implementing changes either on our own or in collaboration with your in-house team
- Delivering training and release notes to the changed IT infrastructure for your IT support team
IT infrastructure compliance
- One-time/regular compliance assessment with industry standards (HIPAA, PCI DSS, GDPR, etc.)
IT infrastructure cybersecurity
- Vulnerability assessment
- One-time/regular (quarterly, annually) penetration testing
The Scope of IT Outsourcing Services
Some of the Networking solutions we provide are
Build a robust networking infrastructure with Sprit Network and create a seamless communication space between your endpoints and users.
- Design & Implementation of LAN/WAN (Structured/Semi-Structured/Normal)
- Network Auditing along with assessment of current setup
- Site Planning via operation research techniques & scheduled cable blueprinting
- Structured Cabling
- Optimization of network resources
- Network Management
- Network Security Planning & Implementation
- Networking Switches
- Switching Rack & Server Rack
- Firewall
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// our clients
We are Trusted
We are Trusted
5+ Countries Worldwide
Phonenix
Founder of Company
We have had a number of tech support companies and individuals servicing our organization, but none have given us the type of attention, consultation and professionalism that you have provided. Your service has been invaluable to our organization’s safety security and efficiency"
Chaddi.lk
CEO
"Patience. Infinite patience. No shortcuts. Very well thought out and articulate communication. Clear milestones, deadlines and fast work. Even if the client is being careless. The best part...always solving problems with great original ideas!."
WIN SYS
Client of Company
Sprit team On Site is responsible for maintaining and supporting our network, server and workstations and has been a very integral part in the smooth running of our complete IT infrastructure."
Shangri la
Manager of Colombo
"Patience. Infinite patience. No shortcuts. Very well thought out and articulate communication. Clear milestones, deadlines and fast work. Even if the client is being careless. The best part...always solving problems with great original ideas!."