IT Outsourcing
1.5 – 2x
Increased revenue generated by novel IT-based business initiatives
Over 2x
Cost savings on IT services as a result of our best practises
2.5x
Increased business expansion as a result of liberated resources
Cooperation Models
Staff Augmentation
You can provide the answers that your potential customers are trying to find, so you can become the industry.
Self-managed Team
Assign the execution of your IT initiative to a self-managed team under the direction of a Sprit Network PM or Team Lead.
Full Outsourcing
We are fully accountable for the quality and associated risks of the exact IT functions that you delegate to us.
Why choose Sprit Network
A project management office that is completely furnished and able to manage endeavours of any degree of intricacy.
IT help desk services expert with seventeen years of experience, utilising ITIL principles.
Spirit Network has implemented an extensive security management system, which has obtained certification, in order to safeguard the privacy of our clients’ data.
Chaddi, Brandix, and Google Cloud, among others, are among the notable clients who have contributed 62% of our revenue for a period exceeding two years.
Through the application of our consulting prowess in more than thirty industries, Spirit Network integrates business and technology in a seamless fashion.
An established quality management system that has obtained certification ensures dependable service value and consistent outcomes.
Optimize IT operations
Infrastructure support
Quality assurance
Cybersecurity services
Cloud migration
Cloud application
Support business operations
Application support and evolution
Help desk services
IT support
Remote work consulting
Analytics services
IT Consulting Services Sprit Network Delivers
IT assessment and strategic planning.
- Assessing the maturity of your IT delivery and ITSM processes.
- Defining the current value your IT brings to the enterprise and determining the gaps with the desired state of your IT.
- Devising a comprehensive growth strategy based on your current IT maturity.
Incident management consulting
- Evaluating the current incident management practices, processes, and tools to identify areas for improvement
- Revamping incident management: support tiers, a collaboration matrix, escalation policies and procedures, user-friendly incident reporting, and rules for case classification and prioritization.
- Offering recommendations on the team composition and devising performance metrics (KPIs) to measure process and team effectiveness.
- Devising a security incident management plan.
Infrastructure management consulting
- Assessing the existing IT infrastructure components and software, identifying issues like low performance, underutilized cloud resources, or security vulnerabilities.
- Analyzing infrastructure management policies and processes and defining their weaknesses.
- Designing a new infrastructure or its components.
- Creating new infrastructure management policies and processes (e.g., capacity management, backup and disaster recovery).
Problem management consulting
- Analyzing the current problem management processes and their outcomes, defining the recurring issues or roadblocks preventing stable IT delivery.
- Devising policies on detecting and handling problems, defining relevant IT teams and roles, and selecting tools for early problem detection and prevention.
- Establishing a problem management framework to help your IT team identify the root causes of incidents, prevent repeat issues, and eliminate critical failures.
Change management consulting
- Devising and infrastructure change management policies and processes to minimize change failure rate, avoid unnecessary changes, and thoroughly document IT infrastructure evolution.
- Conducting & assessments for proposed large-scale changes, identifying their potential impacts on infrastructure and IT processes, and proposing low-risk, cost-efficient change strategies.
Request management consulting
- Designing & procedures and tools for employees to submit requests and access self-help resources, including FAQs and guides.
- Revamping the request handling procedures to enable smooth and reliable help desk operations.
- Evaluating and implementing the most suitable ticketing tools to optimize the help desk's performance.
Knowledge consulting
- Designing a structured and transparent IT knowledge management framework, including processes and tools for knowledge creation, storage, sharing, and maintenance.
- Implementing version control to ensure that employees always work on the latest document version, can access previous drafts, and revert to any version when necessary.
IT department management
- Planning the skills and IT department composition required to address identified ITSM problems, like poor request and incident management, infrastructure downtime, lack of a centralized knowledge base.
- Identifying staff skill gaps and providing knowledge transfer or training for the in-house team new hires.
- Evaluating the costs and benefits of different sourcing models (e.g., hiring vs. outsourcing).
- Planning and prioritizing IT department tasks and projects based on their importance and resource constraints.
Asset management consulting
- Developing or revising the process of ordering assets (hardware, consumables) and order fulfillment.
- Optimizing asset maintenance and inventory management processes.
- Suggesting fitting software solutions to automate the abovementioned processes.
In addition to IT process consulting, we provide complementary services to enhance your IT infrastructure’s efficiency, security, compliance, and cost-effectiveness.
Cloud consulting
- Evaluating the current IT infrastructure and business processes to determine the cloud adoption needs.
- Suggesting the best-fitting cloud providers (e.g., AWS, Microsoft Azure, GCP) and deployment options.
- Preparing a risk mitigation plan for cloud adoption planning and assessment.
Compliance assessment
- Reviewing security and quality assurance policies and procedures (e.g., for HIPAA, GDPR, SOC 2, ISO 27001).
- Conducting thorough security testing of software and IT infrastructure, identifying areas of incompliance.
- Evaluating employees' familiarity with applicable standards and regulations.
- Providing remediation guidance and hands-on support to fix the identified gaps.
Cloud consulting
- Evaluating the current IT infrastructure and business processes to determine the cloud adoption needs.
- Suggesting the best-fitting cloud providers (e.g., AWS, Microsoft Azure, GCP) and deployment options.
- Preparing a risk mitigation plan for cloud adoption planning and assessment.
Compliance assessment
- Reviewing security and quality assurance policies and procedures (e.g., for HIPAA, GDPR, SOC 2, ISO 27001).
- Conducting thorough security testing of software and IT infrastructure, identifying areas of incompliance.
- Evaluating employees' familiarity with applicable standards and regulations.
- Providing remediation guidance and hands-on support to fix the identified gaps.
Cloud migration
- Planning, designing, and carrying out the migration of apps, data, or IT infrastructure components to the cloud.
- Designing and implementing CI/CD pipelines to ensure a smooth and efficient transition to the cloud.
- Preparing the test strategy and performing manual and automated testing of the cloud environment to ensure its reliability.
Managed IT services
- Monitoring, troubleshooting, and evolving any or all components of IT infrastructure and applications.
- Managing and optimizing cloud infrastructure, ensuring its scalability, security, and cost-effectiveness.
- Providing multi-tier request and incident handling related to IT infrastructure and applications.
- Designing and maintaining IT security infrastructure.
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